Frequently asked questions

We have a central meeting in front of Titanic Sur Mer Café: https://goo.gl/maps/QmqQwCrbTQFGVtha8 
The pick up spot is next to the ferry boat harbor, in Cais do Sodré area.

Usually at 10:00am and at 2:00pm.

During the summer time we will have more lessons and more pick up times, like 8:00am, 12:00pm and 4:00pm.

You can see our lesson’s schedule in the calendar while you’re booking the lesson

The time of the pick up can vary depending on the weather conditions (tides, swells and winds). If we change the time due to the conditions we will let you know 24h before

After the lesson finishes you will have around 30mins to get ready and then we will be back in Lisbon.
The total experience takes around 3.5/4h from pick up to drop off, depending on traffic.

We have a 5min tolerance at the pick up spot.

If you do not appear or if we do not hear from you within that time, your lesson will be considered cancelled and not eligible for refund. 

If you are going to be late, contact us at info@gosurflisboa.com or message (SMS, Whatsapp and IMessage) to one of the numbers at the bottom of our website

We can get stuck in traffic sometimes and if that happens, we will send you an email or a whatsapp (if we have your number) letting you know.

We can't promise you that we will have space in the car for you later. You might have to come back with your own transport. Taxi/Uber/Bolt works really well and it’s not expensive.

Anyway, you can always ask us at the end of the day if we have room in the car  and we will bring you back.

Yes, depending on the availability and for a 15€ fee. Ask us 24h before the lesson for availability.

We do customize pick up only for group with 8 people or more.

Yes, we are flexible and we can adjust to your needs. If you feel that you are too tired and won’t take full advantage of the surf course, you can cancel the rest (notifying 24h in advance) and you will only pay what you surfed.

Same thing for the breaks in between, you don’t need to do the surf course in a row, you can split the surfing days, how you prefer and according to yours and ours availability.

No, you don’t need to know how to swim to learn the basics of a beginner’s lesson.

We start the program with very easy conditions and you can put your feet on the floor the whole time, having the water up to your waist

If you are late for your lesson it may be cut short, as lessons run back to back and there will likely be another after yours.

Yes we do, you need to register on the website and buy the lesson with your details. On the note you can write the name of your friend.
After received your booking, we will send you a customize voucher to give to your friend.

Vouchers are available and valid for 1 year.

If the instructor is saying that its good and that you will learn something but you still decide not to Surf, then you will not be refunded.

Our instructors have the experience and knowledge to know if its worth canceling or not the lesson. We will be the first ones to cancel and give you a full refund if we feel conditions are not good for you.

Yes, you will have access to bares or restaurants around our surf spot with affordable prices, from snacks (hamburgers, sandwiches) to proper meals (grilled fish).

You are lucky because our surf shack is next to the beautiful Irmão Restaurant. Have a look at the website and book your table: https://praia-irmao.com/ 

You are welcome to bring your own lunch too. Just remember to leave the beach as you found it.

Yes, the restaurant Irmão next to our surf shack provides toilets and there is an open shower available for our students.

In the surf shack, which is a safe place since one of our team will be always there. We do not have lockers but boxes where you can easily put your bags.

Remember, you don’t need to bring value stuff with you at the beach. You are responsible for your belongings in case of loss or damage.